Cancellation and Refund Conditions

General:

1. If you place an order electronically through the www.mooniron.com.tr website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

If the Purchased Product Price Is Not Paid:

7. If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

Purchases Made with Unauthorized Use of Credit Card:

8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.

If the Product Cannot Be Delivered on Time Due to Unforeseen Reasons:

9. If force majeure reasons that cannot be foreseen by the Seller occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer the amount to the Buyer's account within 2-3 weeks.

Buyer's Obligation to Check the Product:

10. The Buyer shall inspect the goods/services subject to the contract before receiving them; shall not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The invoice shall also be returned together with the product.

Right of Withdrawal:

11. The Buyer may exercise the right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she has indicated.

12. Contact Information for Notification of Seller's Right of Withdrawal:

Company: AY-DE IRON AND STEEL CENTER LTD.

Return Address: Anbar Mah. Altınok Geçidi Street No:5 Melikgazi / KAYSERI

Email: info@mooniron.com.tr

Phone: +90 352 326 25 25 / 0539 841 00 08
Duration of the Right of Withdrawal:

13. If the buyer purchases a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the expiration of the right of withdrawal period.

14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, it is required that a written notice is given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the provisions of “Products for which the Right of Withdrawal Cannot Be Used” set forth in this contract.

Exercise of the Right of Withdrawal:

16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form: The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

Return Conditions:

18. The SELLER is obliged to return the total price and the documents that burden the BUYER with debt to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

19. If the value of the goods decreases due to a reason caused by the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product during the right of withdrawal period.

20. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

Products for which the right of withdrawal cannot be exercised:

21. According to the Regulation, it is not possible to return products that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, single-use products, products that are at risk of rapid deterioration, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, if the packaging is opened by the BUYER. In addition, according to the Regulation, it is not possible to use the right of withdrawal for services that have started to be performed with the consumer's approval before the expiration of the right of withdrawal period.

Event of Default and Legal Consequences:

23. The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, the BUYER will pay interest within the framework of the credit card agreement between the bank and the cardholder and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.

Payment and Delivery:

24. By making a Bank Transfer or EFT (Electronic Funds Transfer),

Account name :
Bank Name :
Branch Code :
Account Number :
IBAN :

You can make the transfer to our bank account (TL).

25. You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be deducted from your credit card at the end of your order.